At Ridgeway furniture, we want to ensure all of our customers are completely satisfied with our after sale service. We therefore recommend you, to go through our refund, replacement and repair policy and understand your rights under the Australian Consumer Law.

We also recommend you to inspect furniture that we or the third party deliver to you or that you picked up from Ridgeway’s warehouse, to insure you are satisfied with the furniture we supplied upon delivery.

If you have any further questions on warranty claims please contact our customer service team through email: services@ridgewayfurniture.com.au or call us on 07 3267 1121

About this Refund, Replacement and Repair Policy

This refund, replacement and repair policy apply to all the purchases though www.ridgewayfurniture.com.au , Ridgeway furniture wholesale department and Ridgeway furniture’s sales representative.

Refunds & Replacement:

If the furniture distributed by Ridgeway Furniture has major failures or unrepairable damage due to manufacturers fault within 7 days, after delivery, please report the defect to Ridgeway furniture’s customer service team immediately.  Further information such as damage descriptions, photos, delivery dockets and date of purchase about that claim may be requested from us.

After your replacement request has been approved, Return Authorisation (RA) will be issued by Ridgeway. Please take note, all stock return to Ridgway furniture requires RA document attached to the stock. Any stock returned without RA will be rejected by Ridgeway furniture.

This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

Repair:

If the products distributed by ridgeway furniture has failures or damage due to manufacturers fault within the warranty period (Please see the Component warranty period table below), Ridgeway furniture provides return to base repair service.  Please report the defect to Ridgeway furniture’s customer service team immediately.  Further information such as damage descriptions, photos, delivery dockets and purchase date about that claim may be requested from us.

After your replacement request has been approved, Return Authorisation (RA) will be issued by Ridgeway. Please take notice, all stock return to Ridgway furniture requires RA document attached to the stock. Any stock returned without RA will be rejected by Ridgeway furniture.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

Packaging:

All return stock need to be fully covered by plastic to prevent damage through transportation, any stock returned to Ridgeway furniture without proper package will be rejected.

NB: Ridgeway Furniture service policy only direct at the original purchaser of the product. It is not transferable to subsequent purchasers of the product.